Refund policy

At SHENFLARE, we want you to love every piece you receive. If for any reason you are not completely satisfied, we're here to help.

Returns We accept returns within 7 days of delivery. To be eligible for a return, your item must be:

• Unworn and unused
• In the same condition you received it
• In its original packaging with all tags intact

Non-Returnable Items The following items cannot be returned:

• Earrings (for hygiene reasons)
• Customised or personalised jewellery
• Items purchased during sale or with a discount code
• Gift cards

Refund Process Once we receive and inspect your return, we will notify you via WhatsApp or email. If approved, your refund will be processed within 5-7 business days to your original payment method. For COD orders, refunds will be issued via bank transfer.

Exchanges We offer free exchanges for sizing issues or manufacturing defects within 7 days of delivery.

How to Initiate a Return WhatsApp us at our store number or email us at the address on our contact page with your order number and reason for return. Our team will guide you through the process.